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Shipping

Will I be responsible for import duty, VAT, or other taxes outside Australia?

Yes. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. Customers with shipping addresses outside of Australia are responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.

Refusing to pay duties will not return your package to Sweet Elm and no refunds will be issued. Please be familiar with the duties your country levies on imports, we have no control over those amounts and will not be held liable.

Do you ship internationally?

We do! For all orders shipping outside of Australia the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". 

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